Ontario Centres of Excellence (OCE) is committed to customer service excellence. Our programs and services are delivered in a way that reflects the principles of dignity, independence, integration and equal opportunity. Through these key principles, OCE strives to provide our programs and services in a respectful manner that is accessible to all of our customers.

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA, 2005) Customer Service Standard, OCE's policies, practices and procedures governing the provision of programs and services to persons with disabilities are available on request.

Feedback

Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be by telephone, in writing, or by email.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. OCE will respond within 21 working days.

Feedback may be provided to:

Deanna Tosto
Marketing, Communications and Design Coordinator
Ontario Centres of Excellence
156 Front Street West, Suite 200
Toronto, Ontario, Canada M5J 2L6
Telephone: 416 861 1092/ 866 759 6014 ext. 1101
Email: Deanna.Tosto@oce-ontario.org

Availability and Format of Documents
(Alternative Formats)

When possible, OCE will accommodate requests for documents in alternative formats such as large print and transcription.

To request documents in alternative formats, please contact Deanna Tosto at the contact information above.

Accessibility Note

Please note that OCE's main offices at 156 Front St. West are located in a heritage building and are therefore not accessible and do not have accessible washrooms. If you are located in downtown Toronto and are meeting with an OCE staff member and require accessible facilities, please advise your contact or Deanna Tostoto make alternate arrangements.